top of page

Shipping & Returns

ORDER PROCESSING/SHIPPING TIMEFRAME

All domestic orders are processed and shipped within 7 to 10 business days. However, Due to COVID-19 safety precautions in our warehouse, orders may take an additional 5 to 10 business days to ship.

Shipping Policy

CHANGE OF ADDRESS  

Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we will no longer update shipping addresses. Please contact us at christivynecedesigns@gmail.com for anything

UNVERIFIABLE ADDRESSES 

Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed.  Please use the same formatting that the USPS uses when delivering your mail.  Include apartment or suite Numbers and always make sure you are using the correct zip code and city. Please contact us at christivynecedesigns@gmail.com for any questions or concerns.  

RETURN TO SENDER   

Packages that are 'returned to sender' due to incorrect shipping information provided by customer, will be issued a store credit minus shipping costs. 

Return & Exchange Policy

Please note that due to COVID-19, we have implemented the following Return and Exchange policy. Effective, November 1, 2020, we will no longer allow return or exchanges to ensure quality health and the safety of our customers. We thank you for your humble understanding regarding this matter. In an effort to keep our current return policy, please read the product description to ensure you're ordering the correct size. Please contact us at christivynecedesigns@gmail.com

Order Changes & Cancellations

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.

bottom of page